Return & Refund Policy

Updated at: 25.05.2026

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Ladykart, which is responsible for your information under this Return & Refund Policy.

Customer: Refers to the company, organization, or person that signs up to use the Service to manage the relationships with your consumers or service users.

Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit and use the services.

Service: Refers to the service provided by Ladykart as described in the relative terms (if available) and on this platform.

Website: Ladykart’s site, which can be accessed via the URL: www.ladykart.in.

You: A person or entity that is registered with Ladykart to use the Services.

Shipping Policy

We at Ladykart commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care within the given time frame. We work with multiple reputed courier partners like Blue Dart, Delhivery, DHL, DTDC, FedEx, etc., to get the products to our valued customers as quickly as possible.

Pan-India Shipping: We ship products across India and provide Free Shipping on all domestic orders.

Dispatch Time: Once an order is placed, the product is dispatched within 1 to 4 business days, depending on the finishing touches and quality checks. If it is a customized or made-to-order product, dispatch may take longer, and regular updates will be shared with you.

Delivery Time: Tracking information is shared once the product is dispatched. It takes approximately 7 to 10 business days from the dispatch date for the product to be delivered.

Return, Exchange & Refund Policy

Thanks for shopping at Ladykart. We appreciate the fact that you love the products we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

By placing an order or making a purchase at Ladykart, you agree to the terms set forth below along with Ladykart’s Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you can request an exchange or return based on the guidelines below.

Exchange Policy

We do a thorough quality check before dispatching any product to you. However, if due to unforeseen circumstances a product is damaged in transit or a wrong product has been sent to you, you can initiate an exchange.

To raise an exchange request, please email us within 2 days of product delivery at jijaujewellery@gmail.com with the following details:

Order Number

Reason for returning the product

Clear photos of the product you intend to return

Important Note: Exchanges are strictly processed only if wrong products, wrong sizes, or damaged products are received by the customer. Please do not accept the package if the outer packaging reaches you damaged.

Return Timeline: Once approved by our team, the return shipment needs to be processed by the buyer within 7 working days, and the tracking details must be shared with us.

Shipping Reimbursement: We currently do not provide a return pick-up service. The product needs to be return-shipped by you, and Ladykart will reimburse your return shipping costs once verified. Upon receiving the item back, a fresh piece will be dispatched to you.

Returns / Exchanges are NOT possible under the following circumstances:

If the product has been used, washed, or tampered with.

If the return/exchange request is raised after 3 working days of delivery.

If the return shipment is not initiated within 7 working days after approval.

Cancellation Policy

If you wish to cancel an order, please email us within 24 hours of placing it at jijaujewellery@gmail.com.

Cancellations and subsequent full refunds can only be processed if:

The product has not been shipped yet.

The product has not undergone final post-processing or customization.

Product Availability and Limitations

Given the popularity or supply constraints of some of our unique items, Ladykart reserves the right to limit the number of products available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Ladykart confirms your order but subsequently learns that it cannot supply the ordered product. In such events, Ladykart will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we update, amend, or make any changes to this document to accurately reflect our services and policies, those changes will be prominently posted here. Continued use of the platform implies acceptance of the updated terms.

If, for any reason, you are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us so we can resolve your concerns:

Via Email: jijaujewellery@gmail.com